Hosting Frequently Asked Questions
Can you provide me with internet service?
If the service address is in the Sashmill or Tannery Suites we can provide service without question. Our wireless services require a line of sight to one of our tower locations.
Please call our support staff at (831) 460-2000 for more information.
Can I reset my got.net email password?
Accessed using our client portal.
mbay.net, got.net and cruzers.com emails require a call in to our support team at (831) 460-2000 (option 1). Our support team can assist with resetting passwords as well as address any other questions or concerns you may have.
How can I access my website's control panel?
If you have already established hosting service with us, the website control panel can be viewed by going to https://billing.got.net and login as current client. Seclect services. Within your active services, select your current webhosting plan. Under the service details section, you will see the current login credentials (username/password), and a link to the hosting control panel. If this link is not working, please email support@got.net and request support.
What if I want to cancel my account?
A simple email to support@got.net or billing@got.net will let us know if you wish to have your services terminated. In the email, please include a date that you wish to have the services end.
Does the service require a contract?
Most of our services are month-to-month services. The exceptions being colocation and other custom services that require specific setups to be maintained.
I would like to set up an email auto-reply. How do I go about doing this?
If your email address ends with @got.net, @cruzers.net, or @mbay.net, please contact our support staff. If your email address belongs to your domain, you may access all email options (including auto replies and forwarding) from your website’s control panel. If you have any difficulties or are unsure how to access the control panel, please call (831) 460-2000 (option 1).
I am receiving a lot of spam messages or bounce backs. What should I do?
If you are receiving a lot of spam, we recommend forwarding it to fn@proofpoint.com. This will help train our spam filters and firewalls to detect and block new forms of spam.
If you are receiving large amounts of bounce back messages from failed emails, it is possible your email account has been compromised and we advise immediate contact with the support staff. You can reach us at (831) 460-2000 (option 1).